Returns are easy!

We take great care that your shipment is the correct product and quantity. In the event of a discrepancy or need to return or exchange a product, please contact our service staff within 5 business days at 780-757-5990 or via email at


Please phone us before returning any products at 1-855- 244-7441


  • All returns or exchanges must be inspected by us before an exchange item or credit can be issued.
  • Some returns may carry a restock fee from 15% to 40%.
  • We cannot accept returns or exchanges after 30 days from the date on the invoice.
  • We cannot accept returns or exchanges on any parts that have been installed.
  • All returns or exchanges must be accompanied by the original invoice.
  • If you receive an order from us that has been damaged during the shipping process, you must file a claim with the freight carrier as soon as possible. Always save the original packing materials for inspection.


Please ship all returns to:

Big Rig Power
15515-115A Avenue NW,
Edmonton Alberta, T5M 3S7

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Request an Appointment

To request an appointment for your vehicle, please fill out the following form.  One of our staff will contact you by the next business day to make the arrangements.