Returns are easy!

We take great care that your shipment is the correct product and quantity. In the event of a discrepancy or need to return or exchange a product, please contact our service staff within 5 business days at 780-757-5990 or via email at [email protected].

 

Please phone us before returning any products at 1-855- 244-7441

 

  • All returns or exchanges must be inspected by us before an exchange item or credit can be issued.
  • Some returns may carry a restock fee from 15% to 40%.
  • We cannot accept returns or exchanges after 30 days from the date on the invoice.
  • We cannot accept returns or exchanges on any parts that have been installed.
  • All returns or exchanges must be accompanied by the original invoice.
  • If you receive an order from us that has been damaged during the shipping process, you must file a claim with the freight carrier as soon as possible. Always save the original packing materials for inspection.

 

Please ship all returns to:

Big Rig Power
15515-115A Avenue NW,
Edmonton Alberta, T5M 3S7
CANADA

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